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Customer Service Level commitments
We will endeavour to provide a continuous high quality service. If You experience problems with your service, You should consult Provider-one.net customer support team support website and search for a resolution to your problem in Knowledge Base (http://control.provider-one.net/knowledgebase.php). You will also find Provider-one.net support contact details on Provider-one.net website at http://www.provider-one.net/contactus/contactus.html.
We aim to respond to all customer support requests within 48 hours during normal UK business hours
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